TEA-4-YOU MEMBERSHIP TERMS AND CONDITIONS
1. Introduction
1.1 Tea-4-You membership program (Program) is operated and maintained by T4 Australia Pty Ltd, ACN 627 421 649 (T4).
1.2 By providing your details, verifying your email account and mobile phone number, using your Tea-4-You membership (Membership) and/or downloading and/or using T4 mobile application, you agree to these terms and conditions.
2. Tea-4-You Membership Program Overview
2.1 The Program provides its members with benefits, including earning T4 Buball Points (Points), and is available in all T4 stores in Australia and orders made through the T4 online ordering (through web or App). However, this excludes all gift card purchase and purchases made from third-party aggregate partners, including UberEats, Deliveroo, Menulog, DoorDash, EASI and Buy@Home etc.
2.2 Individuals can become Tea-4-You members (Members) through following ways:
2.2.1 Download T4 mobile app from Android or iOS app store using a compatible smartphone, follow the prompts to register and activate digital membership card;
2.2.2 Register personal details on the Membership website and activate digital membership card.
2.2.3 Existing Members can re-activate their existing account by resetting their password through “Forgot your password?” link on the website as well as the app log in page.
2.3 Once an individual has registered name, email address and mobile phone number via the App or Website, they must verify their account by clicking on the link sent to them via email, as only a verified Members can redeem Points.
2.4 Each Membership account is strictly limited to one person. Members are not permitted to share an Account or barcodes for Program offers.
3. Points Earning & Redemption
3.1 Points can only be earned via following methods:
3.1.1 Through in-store purchase at any T4 stores, at the time of purchase and prior to payment, individual MUST scan their verified membership account’s digital barcode found in their T4 mobile app.
3.1.2 Mobile App purchase by verified Members.
3.1.3 Online ordering through T4 online ordering portal by logging into the account by using the same email you use for the Program.
3.2 Unless otherwise advised by T4, all T4 products have been allocated specific Points based on product price, for both earning and redemption. Discount applied does not affect Points earned / redeemed. See example below:
|
Product |
Price |
Points Earned |
Points to redeem |
|
Regular Pearl Milk Tea |
$5.00 |
50 |
500 |
|
Regular Pearl Milk Tea (10% discount) |
$4.50 |
50 |
500 |
3.3 For clarity, all eligible items in a transaction will earn Points. Eligible items do not include purchases of Gift Cards, T4 Buball Coins and complimentary items as part of an offer (e.g. free Add-Ons). Points will not be awarded for surcharges, e.g. public holidays surcharges or payment gateway and credit card fees. However, Points will be earned when you pay using gift card or Buball Coins.
3.4 Transactions that include discount between T4 stores with any third party collaboration (e.g. university student), Percentage or Dollars off full sale amount (e.g. Birthday Voucher) and selected promotions will not be eligible to earn Points for order placed through online ordering.
3.5 Transactions that include Staff discount will not be eligible to earn Points for order placed through both in-store and online ordering.
3.6 Points cannot be used to apply discount on the price of a drink or snack.
3.7 Points and rewards under the Program cannot be exchanged for cash and are not transferable or refundable. Points earned in multiple Accounts cannot be combined.
3.8 When redeeming Points in T4 stores or via the App ordering, verified Members must have adequate Points to redeem against the full value of the item using Points alone. As such, part payment using Points is not allowed on a single item.
3.9 Points are redeemed by presenting barcode associated with a verified member Account, or the verified member Account is logged in on the App at the time of purchase. For Points redemption made in accordance with this clause, alternative payment methods should be used for purchase on other items not covered by Points redemption.
3.10 T4 may correct erroneous, invalid Points or adjust for reversed transactions at any time even if it would put your Membership account into a negative Points balance.
3.11 Any refunds will cause Points earned on the purchase refunded to be reversed.
4. T4 Birthday Club
4.1 Eligible Members are entitled to one (1) complimentary T4 drink with max value of $8 (you are responsible for any customizations exceeding this amount) during the month of their birthday.
4.2 Members must have verified their Tea-4-You membership account 3 months (90 days) prior to birthday date.
4.3 Members must have made a full price transaction within 3 months (90 days) prior to their birthday date, to be entitled to the complimentary free drink.
4.4 Eligible Members will be sent a coupon within T4 App with a barcode for the Birthday Voucher, 7 days before the birth date. The barcode will be valid for 37 days from the date the coupon is sent and cannot be redeemed outside of this period, regardless of any circumstances beyond the Eligible Member’s control (including but not limited to T4 store closure due to staff dinner or public holidays).
4.5 In order to be eligible to receive the complimentary free drink, Members must be registered to receive marketing materials from T4 by opting in to receive such marketing communications.
4.6 A verified digital membership card and photo identification must be presented by the eligible Members to confirm their identity and birth date registered on their Account.
4.7 The complimentary drink is non-transferable and cannot be exchanged or taken as cash.
4.8 T4 holds no responsibility for incorrectly entered birthday dates.
5. To maintain your membership
5.1 You must have made a minimum purchase of $1 within a 36 months period to maintain a valid Membership.
5.2 You can end your Membership at any time by contacting our Customer Service team by emailing [email protected].
6. Variations
6.1 These terms and conditions may be amended by T4 at our sole discretion without prior notice. It is Members’ responsibility to review these terms and conditions in case of such amendment.
6.2 The Program, including any offer or promotion conducted under the Program (e.g. the online reward redemption program), will continue until such time as it is terminated by T4. Should the Program be suspended or cancelled at any time T4 will notify Members via email or the relevant section of the T4’s Website.
7. General
7.1 Each Member is encouraged to be responsible in making sure that correct number of Points has been added or deducted for each eligible transaction.
7.2 Members must notify T4 in the event of any discrepancy as soon as possible by contacting [email protected].
7.3 T4 will not be able to add Points related to transactions whereby the barcode on the App was not scanned by Members, however Members can submit their purchase receipt (with clear receipt number, date and amount purchase) by email to [email protected] and once verified by T4, the eligible Points applicable to the transaction will be added to the Members’ Account within 48 hours. If the receipt is deemed invalid T4 will advise the Member via email. If a Member does not have a receipt or any proof of purchase, Points cannot be allocated to an Account under this clause, nor can refunds be offered.
7.4 T4 will not be held responsible or liable if rewards are not able to be redeemed for whatever reason, for example the failure of software or hardware or an EFTPOS malfunction. But we will of course do our best to get it back on track, so you get all the rewards you deserve!
7.5 T4 reserves the right, at any time, to verify the validity of Members (including identity and age), registrations, Accounts and Points earning and redemption. If there is a dispute as to the identity of a Member, T4 remains the right, in its sole discretion, to determine the identity of the Member.
7.6 T4 reserves the right, in its sole discretion, to revoke any Member who T4 has reason to believe has violated any of these terms and conditions.
7.7 Errors and omissions may be accepted at T4’s sole discretion. Failure by T4 to exercise any of its rights at any stage does not constitute a waiver of those rights. T4 reserves all the legal rights to recover damages or other compensation from such an offender.
8. Online Order
8.1 Our Online Ordering Platform is only available to individuals aged 18 years or over who are resident and accessing the Service in Australia via the ordering website (https://t4australia.redcatcloud.com.au/ordering#/) or mobile application mentioned above.
8.2 T4 Online Ordering Platform (web & App) provides convenience for you to place order with us to purchase our products for collection in-store.
8.3 By accessing to any part of our Online Ordering platform, you agreed to the following terms and conditions.
8.3.1 We make every effort to ensure that our Online Ordering Platform is available at hours mentioned on the platform for each individual store, however we are not liable if our Online Ordering Platform are unavailable at any time due to planned or unplanned maintenance or for any other reason.
8.3.2 Access may be suspended to the Online Ordering Platforms temporarily at any time without prior notice to you.
8.3.3 You assume full responsibility for any associated costs or charges that you incur by using our Online Ordering Platform.
8.3.4 To place an order via our Online Ordering Platform, you must follow the steps below.
8.3.4.1 Select the T4 store that you wish to collect your order from. You MUST ensure you have selected the correct T4 store as this cannot be changed once the order has been submitted.
8.3.4.2 Select the products that you wish to order.
8.3.4.3 Choose your estimated collection time for the order.
8.3.4.4 Review your order summary and apply any discount voucher/coupon (if any). Enter any order notes. It is at T4’s sole discretion to fulfill your additional requirements if it is achievable within T4’s standard operating procedure.
8.3.4.5 Provide your preferred pick up name in-store.
8.3.4.6 Review your order for one last time to check all information that you have entered, and correct any mistakes before submitting your order, as we are unable to correct them once we have commenced the order processing.
8.3.4.7 Select a preferred payment method (credit card, buball points / coins or gift card).
8.3.4.8 A confirmation email will be sent to your email with the pick up store’s contact details.
8.3.5 It is your obligation to enter the correct information at the time of order reviewing in 8.3.4.4 and 8.3.4.6. Should you enter the wrong information (e.g. pick up store, payment, promo voucher/coupon, products etc), T4 accepts no liability or responsibility for incorrectly placed orders which are incorrectly supplied, or which you fail to supply.
8.3.6 You MUST collect your order from the store selected by you when you placed your order. NO REFUND / REMAKE will be entertained upon arrival at wrong store. Any remake will be treated as a new order upon arrival at wrong store.
8.3.7 Please note that T4 will endeavour to make every effort to complete the order within your chosen estimated collecting time but we do not guarantee that as delays may be experienced due to sudden surge of online or in-store orders during your time of order.
8.3.8 You will be responsible for any associated costs or charges that may be incurred through the payment platform or your card provider by using our Online Ordering Platform.
8.3.9 If, due to unforeseen circumstances that we are unable to fulfil your order, or if a product is no longer available, we will contact you either before you collect the order at your chosen T4 store and seek to replace the unavailable item with another item of similar or equal value.
8.3.10 When collecting your order at your chosen T4 store during ordering step, you must make yourself known to one of the store team members on arrival and provide some form of proof of identity or purchase upon request.
8.3.11 Refund will only be given if wrong orders are made due to T4 store mistakes, in the form of credit towards next purchase.
8.3.12 Any refund request must be submitted to our Tea-4-You Loyalty Team at [email protected] within 48 hours of placing the initial order.
9. Gift Card
9.1 T4 Gift Card can be purchased through in-store (physical gift card) or T4 App (e-Gift card).
9.2 For physical Gift Card, a card processing fee applied. Physical Gift Card must be activated in store.
9.3 Gift Card may only be used for purchases through T4 in-store or Online Ordering Platform (web & App) and cannot be returned or exchanged for cash.
9.4 T4 Gift Card is treated as cash and cannot be replaced if lost, stolen or damaged (not due to the fault of issuer).
9.5 Original Gift Card (physical or email) must be presented at the time of gift card redemption in-store.
9.6 All Gift Cards are issued in AUD currency and cannot be redeemed outside of Australia.
9.7 The T4 Gift Card balance can be viewed via online Tea-4-You membership login through https://t4australia.redcatcloud.com.au/ or at time of purchase at any point-of-sale terminal in any T4 store.
9.8 No change will be given and any balance that remains on the Gift Card can be used in whole or part against future purchases in T4 store.
9.9 All gift cards expire 36 months after purchase. Any balance that remains on the Gift Card after expiry will not be available for use.
9.10 Purchase of T4 Gift Card will not accrue any Tea-4-You loyalty point. However, loyalty points may be accrued when Gift Card is spent.
9.11 If you wish to make a purchase for an amount that exceeds the balance on your Gift Card, you must pay the excess using another payment methods.
9.12 Refund is NOT ALLOWED for any transaction using Gift Card.
9.13 These terms and conditions may be amended by T4 Australia from time to time.
9.14 You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card.
10. Public Holiday Surcharge
10.1 Due to increased operational costs during public holidays, a 10% Public Holiday Surcharge will be applied to all bills.
10.2 Public holiday dates will align with those specified on https://www.fairwork.gov.au/employment-conditions/public-holidays.
10.3 Accrual of loyalty points will still be in effect during this period. However, loyalty points redemption will not be available on public holidays.
10.4 Loyalty points will not be awarded on surcharges (such as public holiday surcharges) or bank and credit card fees.
10.5 All discounts will be disabled during these dates.
11. Your Privacy
11.1 Information collected from Members at the time of signing up to the Program is subject to T4 Privacy Policy.
11.2 T4 gathers personal information to conduct the Program and may, for this reason, disclose such information to third parties, including but not limited to marketing agents, consultants, service providers, reward and POS system vendors.
11.3 Participation in the Program is subject to Members’ responsibility in providing accurate personal information. T4 may, for an indefinite period, unless otherwise advised, use the information provided for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages, postal mails or directly contacting the Members by phone.
11.4 Members should direct any request to retrieve, revise or correct information to [email protected].
11.5 Details on the complaints process for treatment of a Members’ personal information can be found in the T4 Privacy Policy.
11.6 Members are unable to change their date of birth in the App or the Website. If these details need to be updated the Members should email [email protected].